Terms and Conditions
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Jewelry Warranty
All our jewelry comes with a 2-month warranty. This covers any case of:
Product defects, Breakage, Loss of shine
If this happens within 2 months, just contact us and we’ll take care of it. You can return the item and choose either a replacement or store credit.
To keep your jewelry looking its best, please check our Jewelry Care page on the website for care instructions.
Online Returns & Cancellation Policy
Right of Cancellation
Customers purchasing online are entitled to cancel their order within 14 days from the date of receiving the product or from the date of receiving the disclosure form (whichever is later), in accordance with the Israeli Consumer Protection Law.
Conditions for Return
The product must be returned in its original condition and packaging, without signs of use or damage.
A valid purchase receipt must be provided with the returned product.
All returns require prior approval from us before shipping the item back. Please contact us at korojewelry209@gmail.com to receive authorization.
Refunds, Exchanges & Fees
For cancellations not due to defect or misrepresentation, a cancellation fee may apply: 5% of the order value or ₪100, whichever is lower.
Refunds will only be issued after we have received and inspected the returned product and confirmed compliance with the above conditions.
Refunds will be processed within 14 business days of approval.
Shipping costs for returns or exchanges that are not due to our fault (defect or error) are the responsibility of the customer.
Defective or Non-Conforming Products
If the product is defective or does not match the order, you are entitled to a full refund with no cancellation fee.
In such cases, we will arrange collection of the item at our expense.
Age Restriction
Purchases on this website are restricted to individuals over the age of 18. By placing an order, the customer declares that they are of legal age to make the purchase.
Business Details and Liability
This website is operated by:
Business Name: Koro
Business Address: Jabotinsky 75 Tel Aviv
Phone/Contact Number: +972525843334
Email: Korojewelry209@gmail.com
The brand shall not be held liable for any direct or indirect damage, loss, or harm resulting from the use of our services and/or from the use of any product purchased through this website.